What We Collect and Why We Keep It
When you register, we ask for basic account details plus the mobile number tied to your bKash, Nagad or Rocket wallet, since that number is how a deposit or withdrawal gets matched to your account. We log transaction references, device type and login timestamps mainly to
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confirm it's really you signing in and to trace a payment if a Rocket transfer or Nagad Cashin entry doesn't post correctly. We don't store your wallet PIN — that stays inside the bKash, Nagad or Rocket app on your phone, never on our servers. Support
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staff can see your transaction history to help resolve a stuck withdrawal, but that access is limited to what's needed for the ticket you raise. Access to your account and any request to review or correct what we hold depends on your local law and eligible
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regions, since availability and data-handling rules can differ by jurisdiction. We keep records long enough to satisfy payment disputes and account-security checks, then remove data that no longer serves that purpose. If you close your account, wallet reference numbers connected to past transactions may still be
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kept briefly for reconciliation with bKash, Nagad or Rocket before deletion.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.